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Privacy Policy

How Kelvin Mechanical collects, uses, and protects personal information from our website and quote requests.

Last updated: August 18, 2026

Kelvin Mechanical (“we”, “us”, or “our”) provides HVAC, water heating and plumbing support, electrical and energy, and commercial mechanical services in Ontario. This Privacy Policy explains how we handle personal information when you visit our website, request a quote, book a consultation, or otherwise contact us.

Information we collect

We may collect the following information when you use our website or submit a form:

  • Contact details such as name, phone number, email address, and city or address.
  • Service details such as service type, urgency, property type (residential or commercial), preferred contact method, selected product or service, and your message.
  • Optional equipment photos or files you upload with a quote request.
  • Page source and advertising information such as UTM parameters, if present in the link you used.
  • Technical information such as browser type, device, and general usage data collected by the website or hosting environment.

How we use your information

We use personal information to:

  • Respond to quote requests, booking inquiries, and service calls.
  • Prepare estimates after reviewing site conditions and the information you provide.
  • Schedule appointments and follow up by phone, email, or text, based on your preferred contact method.
  • Improve our website, service pages, and customer communications.
  • Meet legal, safety, insurance, and record-keeping requirements.

We do not sell your personal information.

File uploads

If you upload equipment photos, we use those files only to help assess your request. Please do not upload documents that contain sensitive personal information that is not needed for the quote. Uploaded files are limited by file type and size on our quote form.

Cookies and similar technologies

Our website may use cookies or similar technologies that are needed for the site to function, such as remembering session or form activity. If analytics, advertising, or chat tools are added later, those tools may collect additional usage information according to their own policies.

Sharing information

We may share information with licensed technicians, trade partners, or service providers who help us complete a job, host the website, send email, or process inquiries — only as needed to provide the requested service. We may also disclose information if required by law or to protect safety, property, or legal rights.

Retention

We keep inquiry and service records for as long as needed to respond to your request, complete work, honour warranties, and meet legal or business requirements. We then delete or securely archive information according to our internal practices.

Your choices

You may ask us to access, correct, or delete personal information we hold about you, subject to legal and record-keeping requirements. You may also ask us not to contact you for non-service marketing. To make a request, contact us using the details below.

Children

Our website and services are intended for adults making home or commercial comfort decisions. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact us

For privacy questions or requests, contact Kelvin Mechanical: